Shipping policy
DELIVERY
Delivery Fee Quote Guarantee
I. Prior to checkout, Tynte Flowers agrees to quote and/or display the delivery fee.
Delivery Times
II. The delivery time selected by the customer is the latest the delivery can be made. The delivery can be made anytime, up to or before, the selected delivery time.
Sunday and Public Holiday Deliveries
III. Depending on the location, Sunday deliveries are available and additional charges apply. Customers will be informed prior to checkout if a Sunday delivery is possible. Sunday online deliveries cut off at 1pm, but you can still call +61 8 83 400 300 for a delivery.
Public Holiday Deliveries
IV. Tynte Flowers do deliver on some Public Holidays. To check if a delivery is possible please give us a call on 08 83 400 300.
Special Events Deliveries
V. Tynte Flowers sets different terms and conditions in relation to special events. These include, but are not limited to, Valentine’s Day, Mother’s Day and Christmas.
VI. Terms and Conditions in relation to special events will be updated on our website from time to time and will be effective immediately.
Delivery and Weather
VII. We reserve the right to not leave flowers or goods at a delivery address when the weather is forecast to be over 25 degrees centigrade. Orders unable to be left will be returned to Tynte Hindmarsh depot to await instructions for redelivery from the customer. Redelivery fees will apply.
Deliveries in Transit
I. Tynte Flowers does not currently provide a track and trace service, but can provide estimated time of arrival once products are in transit for delivery.
II. Proof of Delivery (POD) times are available, upon request.
III. If a mobile number is recorded, a delivery confirmation SMS will be sent to that number.
Address Types
I. For residential addresses, if the courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply. Unsafe may include locked premises, dogs or an inability to leave flowers in a safe place away from public view.
II. For Government building, business, school and hospital addresses, Tynte Flowers do not accept responsibility for delivered items that are accepted by the front desk, reception or security department, with assurances to pass on to the recipient.
Delivery Guarantee - Metropolitan Areas
I. We guarantee same day for all orders to metropolitan destinations placed before 3pm on weekdays and placed before 1pm on Saturday and Sunday.
Metropolitan orders placed before these cut off times are guaranteed to arrive:
by 5pm to a business address, if order is placed by 12pm
and by 7pm to a residential address, if the order is placed by 3pm.
DELIVERIES FOR VALENTINE'S DAY - 14th February
1. All deliveries to a residential address arrive by 8pm on 12th / 13th and 14th February
2. All deliveries to a business address are delivered by 5pm on 12th / 13th and 14th February
3. Requests for preferred times of delivery outside of our regular delivery time range will incur an extra charge.
4. Delivery of orders to rural addresses, secured buildings or cemeteries cannot be guaranteed.
5. Orders for delivery to rural areas that cannot be delivered same day will be delivered the following business day.
6. Please note that certain products advertised on www.tynte.com may not be available on certain days and will be substituted for a product of equal or higher value.
7. It is the responsibility of the customer to ensure they check their invoice/order confirmation and confirm the name and address details of the recipient are complete and correct. It is the responsibility of the customer to ensure that someone will be in attendance at the address at the time of delivery.
8. Cancellations made to orders for delivery on 12th / 13th and 14th February will incur a 50% charge if flowers are in transit.
9. Only products shown in the official Valentine's Day range are available to order for delivery on 12th / 13th and 14th February.
10. By agreeing to "Leave at front door" this gives us permission to leave your entire purchased gift at the recipient's front door or in the requested area. Deliveries that include alcohol are not able to be left at front door.
DELIVERIES FOR MOTHER'S DAY, (Second SUNDAY in MAY)
All deliveries to a residential address arrive by 8pm for all orders to metropolitan destinations placed before 2pm on Friday before Mother’s Day, or 12pm on the Saturday before Mothers’ Day.
We regret we cannot fulfil requests for preferred delivery times on Friday / Saturday and Sunday of Mother’s Day week.
Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. Tynte Flowers will make every attempt to contact the sender to arrange an alternative delivery date if this is the case.
As flowers are a natural product and subject to seasonal and practical availability, it may be necessary for our florists to substitute a flower variety, packaging and merchandise in order to deliver orders on time or where a flower or product is temporarily unavailable.
In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions will be made for flowers of a similar shape, size and equal value. Different flower types and colours may be used to ensure delivery on the correct date.
We only use the freshest and best quality product at Tynte Flowers. As such, some flower varieties may be in tight bud when received.